Delight

Yes, every shipment comes with real-time tracking updates, accessible directly through our platform.

Mayple Global resolves most customer issues within 24 hours through our integrated CX platform, connecting customers, brands, and carriers in real time.

Mayple CX proactively detects and resolves cross-border shipping challenges, reducing the burden on brands while keeping operations smooth. We manage:

• Address validation and correction – We detect and correct common address issues before shipping, helping avoid failed deliveries without requiring manual intervention from brands.
• Ingredient and compliance checks – We verify product details and compliance requirements upfront, so brands don’t have to handle last-minute customs issues.
• Repeated customer orders – We streamline processing for returning customers, reducing redundant checks and preventing unnecessary delays.

Automated alerts notify brands of order exceptions, customs delays, and other shipping disruptions, enabling proactive resolution before customers are impacted.

Carriers work directly within the platform to flag issues, provide updates, and process resolutions in real time.

Mayple Global connects the consumer, seller, and carrier on a single CX platform for seamless issue resolution:

• Real-Time Fixes – Instantly resolve stuck orders, delays, and lost shipments.
• Proactive Tracking – Live updates reduce support tickets and keep customers informed.
• Centralized Support – Manage all shipping, return, and order inquiries in one place.