Frequently Asked Questions

General

We keep it simple:

Consultation — We get to know your business and map out your logistics needs.

Integration — Connect your platforms — Shopify, ERP, and any other tools you use.

Inventory Setup — We’ll help configure stock levels, fulfillment flows, and routing logic.

Testing & Launch — We run checks to make sure everything’s working seamlessly before you go live.

Ongoing Support — Your dedicated account manager will monitor performance and help optimize as you scale.

Glad you asked. You can start shipping internationally in less than three weeks. We’ll schedule an initial consultation to get to know your business and come up with a logistics plan together. From there, it’s just four steps:

Step 1. You install our Shopify app.

Step 2. We air freight your inventory to our warehouse.

Step 3. We work with your team to configure the markets you want to sell in (we fulfill to 80+ countries).

Step 4. You start shipping internationally — without missing a beat.

End-to-End Execution

From first-mile freight to last-mile delivery — we handle it all.

Real-Time Monitoring

Stay in the loop with clear performance tracking and live analytics.

Dedicated Account Manager

One point of contact for everything — so you’re never stuck chasing down answers.

Most 3PLs stop at warehousing and shipping. Mayple goes way beyond that.

We’re a full-service global expansion platform — built to handle every part of cross-border logistics. That means first-mile freight, international warehousing, last-mile delivery, automated customs compliance, localized marketing, and real-time issue resolution — all in one platform.

No more juggling multiple vendors. No more slow shipping or surprise fees. Just faster delivery, lower costs, and way more control over your global ops.

Switching to Mayple can help you save time, ship faster, and reduce complexity — without increasing costs.

Optimized Logistics — Our model reduces lead times and streamlines cross-border fulfillment.

Discounted Rates — Access better pricing through our global shipping network and volume discounts.

Inventory Visibility —Cloud-based tools give you full visibility, smarter forecasting, and better control.

Compliance Made Easy — We automate customs paperwork and navigate regulatory hurdles for you.

Scalability — Easily expand into new markets — without reworking your entire ops stack.

Streamlined Supply Chain – Our hub-and-spoke model simplifies international shipping.
Lower Costs – Access competitive rates and eliminate hidden customs fees.
Faster Delivery – Average shipping times of just 3.5 days.
Compliance Management – We handle all product and legal regulations.
Scalability – Grow your brand with flexible global logistics solutions.

Logistics

The app automates the booking process by:

  • Pulling product data directly from Shopify.
  • Generating customs and shipping documentation.
  • Comparing freight quotes from multiple carriers.
  • Allowing brands to schedule shipments with a few clicks.

Yes, we offer return processing, restocking, and disposal services as part of our fulfillment solutions.

Yes! Mayple Global integrates with your existing warehouse setup while providing:

  • Flexible Logistics – Use our services alongside your own.
  • Hybrid Solutions – Combine your warehouse with our global hubs.
  • Better Shipping Rates – Leverage our network for cost-effective shipping.

Express shipping can range from 2–4 days, depending on the destination.

Direct shipping can range from 3–5 days, depending on the destination.

We leverage carrier partnerships and AI-driven selection based on cost, speed, and reliability to optimize last-mile performance.

Mayple offers two last-mile options: Express and Direct.

  • Express – fast, premium delivery to 80+ countries.
  • Direct – fast, cost-efficient delivery, available to select destinations.

Even with low international demand, a global hub provides:

  • Scalability – Easily expand as demand grows.
  • Faster Shipping – Reduce transit times and improve customer experience.
  • Lower Costs – Consolidate shipments for better rates.
  • Regulatory Compliance – Ensure smooth customs processing.
  • Regulatory Guidance – We navigate international compliance requirements.
  • Product Registration – Support for approvals and documentation.
  • Customs Management – Hassle-free cross-border shipping.
  • Ongoing Compliance Updates – Stay ahead of changing regulations.

Customer Support

Yes, every shipment comes with real-time tracking updates, accessible directly through our platform.

Automated alerts notify brands of order exceptions, customs delays, and other shipping disruptions, enabling proactive resolution before customers are impacted.

Mayple resolves most customer issues within 24 hours through our integrated CX platform, connecting customers, brands, and carriers in real time.

Carriers work directly within the platform to flag issues, provide updates, and process resolutions in real time.

Mayple CX proactively detects and resolves cross-border shipping challenges, reducing the burden on brands while keeping operations smooth. We manage:

  • Address validation and correction – We detect and correct common address issues before shipping, helping avoid failed deliveries without requiring manual intervention from brands.
  • Ingredient and compliance checks – We verify product details and compliance requirements upfront, so brands don’t have to handle last-minute customs issues.
  • Repeated customer orders – We streamline processing for returning customers, reducing redundant checks and preventing unnecessary delays.

Mayple Global connects the consumer, seller, and carrier on a single CX platform for seamless issue resolution:

  • Real-Time Fixes – Instantly resolve stuck orders, delays, and lost shipments.
  • Proactive Tracking – Live updates reduce support tickets and keep customers informed.
  • Centralized Support – Manage all shipping, return, and order inquiries in one place.

Storefront Localization

Mayple detects when a shopper is in an international location and shows a geolocation popup inviting them to switch to the local storefront, with the right pricing and currencies for their country.

Mayple automatically converts pricing based on real-time exchange rates and applies region-specific adjustments, ensuring customers see accurate and competitive pricing.

Marketing

Real-time data allows for automated bid adjustments, stock level updates, and performance optimizations to maximize ROAS (Return on Ad Spend) in each market.

No. Mayple streamlines this by managing multiple markets within a single Google Merchant Center account, ensuring compliance with local policies.

Mayple uses Google’s AI-driven automation to tailor ads, pricing, and targeting for each market:

  • Dynamic Local Pricing & Currencies – Show region-specific prices in local currencies to boost conversions.
  • Automated Google Ads – Our AI analyzes Shopify data and optimizes campaigns in real time for maximum ROAS.
  • Localized Targeting – Ads adjust for languages, cultures, and shopping behaviors to drive engagement.

Global e-commerce, finally fixed.