Agentic CX Platform

The Challenge

Every delivery exception
is a moment your customers lose trust.

Reactive

You find out too late

By the time you know there is a problem, your merchant already has an angry customer.

Costly

Resolution is slow and manual

Every exception requires a human to investigate, communicate, and track to resolution.

Damaging

The customer experience breaks

Unresolved exceptions damage carrier reputation and cost merchants their loyalty.

The solution is not more agents — it is smarter infrastructure that catches every exception before it becomes a crisis.

The Platform

One intelligent layer connecting your entire delivery network

Carrier Systems

Order Management

Real-time order data

Tracking Systems

Carrier event feeds

Delivery Events

Exception signals

SLA Thresholds

Performance benchmarks

→

Mayple CX Platform

CX API Layer

Unified data integration

Intelligent Router

Smart exception routing

AI Agent Layer

Autonomous resolution engine

→

Merchants & End Customers

Real-time visibility

Live exception dashboards

Proactive alerts

Before customers ask

Brand-safe messaging

Carrier-controlled comms

80%

Fewer CX agents at scale

90%+

Exception resolution rate

86%

Merchant satisfaction uplift

How Mayple Works

Three steps from exception to resolution.

🔍

01 — Detect

Spot every exception automatically

Mayple monitors your entire carrier network in real time, flagging exceptions the moment they occur — not hours later.

🔔

02 — Notify

Alert the right people instantly

The right merchant gets a proactive notification before their customer even realizes there is an issue — with context and next steps.

⚡

03 — Resolve

Close the loop, automatically

Mayple routes exceptions to the right resolution path — rebooking, refunds, or customer messaging — without your team lifting a finger.

Proven Results

The numbers speak for themselves.

Metric	Before	With Mayple
Exception Response	3–5 day response time	<2 hours automated
WISMO Volume	~40% WISMO contacts	Down 80%+
Customer Notifications	Generic carrier updates	Brand-safe, proactive
Revenue Recovery	Lost revenue on exceptions	86% retention rate

The Difference

Same exception. Two completely different outcomes.

✕ Without Mayple	✓ With Mayple
Exception Response Manual triage. You find out 3–5 days later, after your customer already complained.	Exception Response Auto-detected in real-time. Resolved in under 2 hours — before the customer even knows.
Customer Notifications Generic carrier updates that confuse customers and erode your brand identity.	Customer Notifications Brand-safe, proactive messages at every step — your tone, your logo, your experience.
WISMO Inquiries “Where is my order?” floods your support team — 40% of all contacts.	WISMO Inquiries 80%+ eliminated automatically. Your agents focus on complex cases only.
Revenue Recovery Exceptions become lost revenue with no automated resolution path.	Revenue Recovery 86% of exceptions recovered — rebooking, refunds, and retention handled automatically.

✕ Without Mayple

✓ With Mayple

Exception Response

Manual triage. You find out 3–5 days later, after your customer already complained.

Exception Response

Auto-detected in real-time. Resolved in under 2 hours — before the customer even knows.

Customer Notifications

Generic carrier updates that confuse customers and erode your brand identity.

Customer Notifications

Brand-safe, proactive messages at every step — your tone, your logo, your experience.

WISMO Inquiries

“Where is my order?” floods your support team — 40% of all contacts.

WISMO Inquiries

80%+ eliminated automatically. Your agents focus on complex cases only.

Revenue Recovery

Exceptions become lost revenue with no automated resolution path.

Revenue Recovery

86% of exceptions recovered — rebooking, refunds, and retention handled automatically.

Getting Started

Getting started in weeks, not months

Connect

API Integration

We connect to your existing carrier feeds and tracking APIs — no rip-and-replace required.

Configure

Exception Rules

We map your exception types, set escalation thresholds, and configure resolution workflows.

Integrate

Merchant Onboarding

Your merchants are onboarded with notification preferences and escalation paths set up.

Go Live

Full Production

Exceptions start being detected and resolved automatically. Your team shifts from reactive to strategic.

No lengthy implementations. No dedicated IT resources required. Average onboarding: 4 weeks

Agentic CX Platform

78 %

4.2 hrs

68 %

98 %

Every delivery exception
is a moment your customers lose trust.

One intelligent layer connecting your entire delivery network